Our Business Services teams and Secretarial Support play a critical role in enabling our firm to achieve its international goals and to run our business smoothly and effectively. We provide bespoke training and development solutions for our business services and secretarial support staff in support of the firm's strategy.
The bespoke development opportunities reflect our commitment to supporting our employees in delivering successful business partnering. The programmes that we offer are aligned to our values and strategic goals and are comprised of a combination of tailored programmes for each department as well as business services wide initiatives.
Our curriculum has been designed to ensure that participants develop the knowledge, skills and behaviours required to meet and exceed expectations in delivering high quality service to our internal and external clients.
We recognise people learn in different ways and therefore employ a range of blended methodologies to deliver the curriculum learning, including classroom-based training, e-learning, coaching, audio/video resources, learning guides and team development away days.
We partner with industry leading external providers, as well as using our own internal expertise to ensure our curriculum is delivering best in class development opportunities to support the aspirations and development needs of our people.
MyDevelopment, the firm's global Learning Management System, provides a range of best practice on-line learning resources that can be accessed anytime, anywhere and will support us in achieving our international development goals.
Our Career Development Review discussions focus on identifying SMART business objectives, the opportunity to discuss career progression opportunities and to provide honest, developmental feedback. Our staff are encouraged to discuss the relevant development opportunities for them to ensure they are challenged and developed within their role. Regular informal feedback discussions enable our staff to develop the right blend of skills, knowledge and behaviours in real time.